If we need to cancel your charter due to a unforeseen mechanical breakdown prior to charter, Crown Line Asia Co., Ltd. will notify the charter guest immediately. The charter guest will get a full refund of their payment or the charter guest can choose to postpone their charter to another available date.
Private boat tour Phuket
Cancellation due to mechanical breakdown prior charter
Cancellation due to mechanical breakdown during charter
If we need to cancel your charter due to a unforeseen mechanical breakdown during the charter, the charter guest will be entitled to a percentage pro-rata refund based on the time still remaining on their charter.
Cancellation because of bad weather
If its not safe to go on a boat tour because of stormy weather, we will provide a full refund to the charter guest or he can reschedule to another available day.
Cancellation made by charter guest
If the Charter Tour is cancelled more than 3 month before the charter date a full refund of the paid amount will be made. If the Charter tour is cancelled less than 3 month prior to the charter date the follwing cancellation fees apear.
8-12 Weeks prior to the charter date = 25% Cancellation fee
4-8 Weeks Weeks prior to the charter date = 50% Cancellation fee
Less than 4 Weeks prior to the charter date = No refund
If you have any further questions according to our cancellation terms, feel free to contact us at any time.